Privacy Policy

1. Who is responsible for your information?

Dvine Esthetics is responsible for the personal information it processes in connection with its services.

2. Information we may collect

Depending on how you contact us or use our services, we may process:

• identity and contact details, such as your name, telephone number and email address;
• appointment information, including the requested service, date, time, preferences and appointment history;
• loyalty information, including completed-treatment counters, reward status and personal one-time discount codes;
• gift certificate information, including purchaser and recipient details, the selected value, certificate status and an optional personal message;
• communications, questions, feedback and correspondence;
• payment or transaction information where applicable, including payment proof uploaded for a gift certificate request, but excluding complete payment-card details processed directly by a payment provider;
• information you voluntarily share that is relevant to providing a treatment safely, such as allergies, sensitivities or health considerations;
• limited technical information necessary to deliver and secure the website, such as IP address, browser type, device information and security logs.

Please do not send detailed medical records or other unnecessary sensitive information through the general contact form.

3. Why we use personal information

We process personal information only when it is necessary for a clear and legitimate purpose, including to:

• schedule, confirm, change and provide appointments;
• administer the loyalty program, record progress and deliver earned rewards;
• communicate with you and answer questions;
• assess whether a requested treatment can be provided appropriately and safely;
• process payments, maintain administrative records and comply with legal obligations;
• manage cancellations, no-shows, complaints and service quality;
• protect our website, clients, staff and business against misuse or security incidents;
• send promotional communications only when permitted and subject to your right to opt out.

The applicable basis may be your request or agreement for a service, your consent, compliance with a legal obligation, or a legitimate business interest that does not unfairly override your privacy.

4. Online booking, loyalty rewards, gift certificates and service providers

Appointments made through this website are stored in our protected booking database and added to the dedicated Dvine Esthetics calendar in Google Calendar. If you voluntarily provide health considerations, they are included in the business calendar entry so the treatment provider can review them before your appointment. Google processes information under its own Privacy Policy.

Loyalty customer details, treatment counters and reward history are stored in the protected management area. A reward email is sent only after the owner confirms that the required number of treatments has been reached.

Gift certificate requests and their payment proof are stored securely and are accessible only through the protected management area. Payment proof is used to verify the bank transfer and administer the certificate.

Our email provider Resend processes the name, email address and details required to deliver confirmations, reward codes and issued gift certificates. Relevant health considerations are included only in the appointment notification sent to Dvine Esthetics, not repeated in the customer confirmation. Resend operates under its own Privacy Policy.

We may also use carefully selected providers for website hosting, communications, administration, payment processing and technical support. These providers may process information only to perform their services and must protect it appropriately. We do not sell or rent personal information.

5. International processing

Our technology providers, including website hosting, Google and Resend, may process or store information outside Curaçao. Privacy protections in another country may differ from those in Curaçao. Where required, we take reasonable steps to ensure that personal information remains appropriately protected through contractual and technical safeguards.

6. Cookies and external websites

This website does not currently use advertising cookies or intentionally deploy analytics cookies. Technical functionality may require limited essential storage or security data. When you follow a link to Google Maps, WhatsApp or another external website, that provider may use its own cookies and process information under its own privacy policy. Dvine Esthetics does not control third-party websites.

7. How long we retain information

We retain personal information no longer than reasonably necessary for the purpose for which it was collected:

• general inquiries are ordinarily retained for up to 12 months after completion;
• appointment, loyalty and client-administration information is ordinarily retained for up to 24 months after the last appointment or loyalty activity, unless a longer period is necessary for ongoing care, a complaint or a legal claim;
• gift certificate and payment-proof records are retained while the request is reviewed and for the period reasonably required for certificate administration, accounting, disputes and applicable legal obligations;
• financial and transaction records are retained for the period required by applicable tax and accounting rules;
• information processed on the basis of consent is deleted or no longer used for that purpose after valid withdrawal, unless another legal reason requires retention.

Information may be deleted earlier when it is no longer needed or retained longer when required by law, dispute resolution or the protection of legal rights.

8. Security

We use reasonable technical and organizational safeguards designed to protect personal information against loss, unauthorized access, alteration or disclosure. Access is limited to persons and providers who need the information for their work. No internet transmission or storage method can be guaranteed to be completely secure.

9. Your privacy rights

Subject to the Landsverordening bescherming persoonsgegevens and other applicable rules, you may ask us to:

• confirm whether we process your personal information and provide access to it;
• correct inaccurate or incomplete information;
• delete information when there is no valid reason to retain it;
• restrict or object to certain processing;
• withdraw consent for future processing where consent is the basis;
• stop direct-marketing communications.

Send your request to info@dvineesthetics.care. To protect your information, we may ask for reasonable proof of identity. We will respond within the period required by applicable law.

10. Complaints

Please contact us first if you have a privacy concern so we can try to resolve it. You also have the right to contact the independent privacy regulator in Curaçao:

College Bescherming Persoonsgegevens Curaçao (CBP)
cbp.cw

11. Children

Our website is intended for a general audience and is not designed to collect information directly from children. A parent or legal guardian should arrange and manage an appointment for a minor where applicable.

12. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version will always be published on this page with its effective date. Material changes will be communicated where reasonably appropriate.

13. Contact

Questions or requests about this Privacy Policy can be sent to info@dvineesthetics.care or made by telephone at +599 9 677 4344.